FAQ Frequently Asked Questions

Most frequently asked questions by Guests.

• From what time can I check in and until what time can I check out?
  Standardly, you can check in at the reception from 4:00 PM. If you wish to check in earlier or check out later, please contact the reception a day before arrival to find out if this is possible.

• How far is the beach?
  The direct distance to the beach is about 200 m (a 5-minute walk through a wooded avenue). An additional advantage is that the descent to the beach is very gentle, making it easy to access with a stroller.

• Are there balconies in the rooms?
  Most of our 52 rooms and apartments have balconies or terraces, except for 10 standard rooms without balconies.

• Is smoking allowed in the hotel?
  Smoking is prohibited inside all indoor areas of the facility. Smoking is allowed in our garden.

• What are the meal times and formats?
  Breakfast is served from 8:00 AM to 10:30 AM, and dinner from 4:00 PM to 7:00 PM. Before using the meals, please provide the restaurant staff with your room number. Meals are usually served buffet style; however, in the low season, dinner may be served at the table.

• Do the rooms have a sea view?
  We are located approximately 200 m from the sea, so our rooms do not have a sea view but overlook the hotel garden or, on the other side, the street.

• Do you guarantee parking?
  The number of parking spaces is limited. We do not guarantee a parking spot at our facility. An additional fee applies in the high season (June-September). There is also a municipal parking nearby which, outside the period June 1 - September 15, is free of charge.

• Is the pool area included in the stay price or extra?
  The indoor pool and jacuzzi are available free of charge from 8:00 AM to 9:00 PM. Dry and steam saunas (also free of charge) in the pool area are usually open from 5:00 PM to 9:00 PM. Depending on occupancy, earlier opening of the saunas is possible; please request this directly at the reception. Usually on Mondays, due to technical breaks, the pool area is closed from 8:00 AM to 1:00 PM. We sincerely apologize for any inconvenience.

• Do meals start from the first day of stay?
  For stays with breakfast and dinner, the stay begins with dinner on the day of arrival and ends with breakfast on the day of departure. For stays with breakfast only, you can purchase dinner on-site or use our menu at reasonable prices (the menu is available on our website under Restaurant/Menu).

• What are the restaurant opening hours?
  The restaurant opening hours and the ordering times for meals and drinks from the menu vary depending on the season and the day of the week. Morning coffee is available from 8:00 AM, and ordering from the menu is possible from 12:00 PM. In the autumn-winter period, the restaurant is open until 8:00 PM on weekdays and 9:00 PM on weekends. In the summer season until 10:00 PM. You can get current opening hours information at the reception or directly at the restaurant by phone: 91 387 73 43 or from room number 113.

• Are towels, bathrobes, and kettles provided in the rooms?
  All rooms offer towels to guests (changed during services and upon request). Electric kettles and cups are also available. In standard offers, there are no bathrobes in the rooms; they can be rented for a fee at the reception.

• Are beds the same in all rooms?
  No, we have rooms with single beds joined to make one, as well as typical double beds with a single mattress. Extra beds, such as fold-out sofas in superior rooms and apartments, are double, and in deluxe rooms are single. Information about beds in particular rooms is available on our website under "rooms." Selecting beds in online booking systems of intermediaries is only a preferred choice. To confirm availability of a selected option, please contact reception directly.

• Where can I find the price list?
  There is no uniform price list for the entire year. Prices in offers change dynamically depending on date, number of available rooms, etc. Current prices can be checked on our website by selecting the start date, end date, and number of adults and children. It might happen that despite rooms being physically available, due to various system restrictions, online booking is not possible. In such cases, please contact reception directly at 91 387 73 80 to tailor the best offer.

• What prices apply to children?
  Children up to 3 years old stay free of charge (with benefits). Children aged 4-6, 7-12, and 13-18 are charged different prices depending on the season or offer. In low and medium seasons, promotional prices often apply. In the high season, children over 12 are charged as adults.

• Are baby cots available, and do they come with bedding?
  Yes, it is possible to rent a travel cot for a fee (40 PLN/day); the cot comes with a mattress and bedding. Please indicate this need during telephone reservation or add the cot in extras when booking online through our website.

• Are hairdryers and irons available in the rooms? – There are no irons in the rooms, but there is a commonly accessible place with an iron and ironing board. Hairdryers are available for free rental at reception.

• Can I come to the hotel with a pet?
  Although we love animals, our facility is not adapted to accept them.

• Is there a playground and playroom for children?
  There is a playground in the hotel garden where parents sitting at tables can watch their playing children. For the youngest, there is also a playroom located right next to the fitness room so exercising parents can keep a constant eye on their children. The fitness room and children's playroom are available to guests from 8:00 AM to 9:00 PM.

• How large are the rooms?
  Rooms vary in standard and size (from 15 sqm to 40 sqm). The area of all rooms is listed on our website under the rooms section.

• Are all rooms and apartments in one building?
  No. Standard, deluxe, and deluxe studio rooms are located in the main building. Apartments, opened in 2017, are in a separate building next to the main building. To get to the restaurant, spa office, or pool area from the apartments, studio standard room, and some superior rooms, you need to go outside.

• Are rooms cleaned daily?
  No, the first room cleaning service occurs on the 3rd day of stay, subsequent services every other day. Services take place between 9:00 AM and 4:00 PM.

• Should I come in a bathrobe for facial or manicure/pedicure treatments?
  You can come in a bathrobe for such treatments, but it is not required. You can come in comfortable clothes.

• What are the Spa opening hours, and do I need to book treatments in advance?
  The Spa is open from 10:00 AM to 8:00 PM. If you plan to use treatments during your stay, after booking your room, please contact us by phone and book your treatment time at the Spa at +48 91 38 773 82 or by emailing puchacz@puchacz.com.pl. It might happen that the treatment can be done without reservation, but due to high demand and limited spa rooms, treatments may not be available without booking.

• How should I prepare for a body treatment?
  It is best to come from your room already in a bathrobe about 10 minutes before the scheduled appointment.

• Do I need an extra key to enter the pool, fitness room, or playroom?
  During check-in, you will receive a room key card at reception. This card is also required every time you want to use the pool, fitness room, or children's playroom. If you forget your card when going, for example, to the pool, the reception can lend you a card to open the pool locker room doors. If you are not going to the pool in a bathrobe, you can change in the locker room. Pool locker keys are issued at the reception and must be returned each time after leaving the pool area. It is not possible to keep the keys in the room. Attention! Losing the key will result in an additional charge.

• Where can I find the Spa treatment price list?
  The current Spa price lists can be found on our website under the Spa & Wellness section.

• Can bicycles, deck chairs, and windbreakers be rented at the hotel?
  We do not have bicycles for rent; however, you can store your own bike at the facility. Deck chairs and beach windbreakers are available for free rental at reception.

• Is it possible to charge an electric car at the facility?
  Yes, we have our own charging station (2 x 22 kW), accessible via the Elocity app.